At Feelitr, we’re committed to delivering premium-quality, custom products to our customers. Since each product is made after the order is placed, we ensure every item meets the highest standards. However, we understand that sometimes issues arise. This Refund and Returns Policy outlines the steps to take if your product is damaged and how we ensure a smooth, transparent return process.
Eligibility for Returns & Refunds
We accept returns only for damaged products. Since every item is made after your order is placed, we cannot accept returns for products that are not defective or damaged.
How to Request a Return & Refund
If you receive a damaged product, follow these simple steps to initiate your return and refund:
- Notify Us Within 6 Days: Contact us within 6 days of receiving your order. This ensures a quick resolution.
- Email Us at Support: Send a detailed email to support@feelitr.com with:
- Your order number
- Clear photos of the damaged product
- A brief description of the damage
By providing this information, we can expedite your return process and ensure fast resolution.
Return Approval Process
Once we verify the damage, we will approve your return and initiate a full refund. If your return is accepted, we’ll issue a 100% refund to your original payment method.
Refund Timeline & Process
1.After we approve your return request, we will initiate your full refund for the damaged product(s).
2.Refunds will be processed promptly, usually within 3-5 business days after approval.
3.If we do not receive your request within 6 days of delivery, we will not be able to process a return or refund.
Key Notes to Remember
Timely Notification: To ensure a smooth process, your return request must be received within 6 days of delivery.
Damage Verification: We may request additional photos or details to confirm the damage.
Non-Returnable Custom Products: If there is no damage or the item is personalized, it cannot be returned.
Shipping Costs for Returns
If your return is accepted, you will not be responsible for return shipping costs. However, if the product is not damaged or falls outside of our return policy, return shipping fees will apply.
Why Shop with Confidence at Feelitr?
We pride ourselves on premium customer service and a secure shopping experience. Our streamlined return process and commitment to customer satisfaction ensure that you can shop with peace of mind.
Contact Us for Support
Have questions or need assistance? Don’t hesitate to reach out to us! We are here to help with any concerns you have regarding your order. Contact us at:
- Email: support@feelitr.com
You can also dm us at our Instagram account (feelitr_official). This communication channel may take time.